Frequently Asked Questions

Click the "Start Free Trial" button on our homepage or pricing page. You'll need to provide your email, create a password, and enter your practice name. No credit card is required, and you'll have instant access to all features for 14 days.

No, we don't require a credit card to start your 14-day free trial. You can explore all features without any payment information.

Most legal practices complete their initial setup in under 30 minutes. You can add your practice details, upload your logo, select a theme, and start adding content immediately.

After your 14-day trial ends, you'll need to select a paid plan to continue using TrustedPractice. We'll send you reminders before your trial expires, and your content will be saved for 30 days if you need more time to decide.

We offer three professionally designed themes specifically for legal practices: Professional Barrister (traditional and trustworthy), Modern Solicitor (clean and contemporary), and Corporate Law (sophisticated and premium). All themes are fully responsive and optimised for mobile devices.

Yes! You can customize colors, upload your logo, and adjust branding elements. Higher-tier plans offer additional customization options including custom fonts and advanced layout controls.

The Starter plan allows up to 5 team members, Professional allows up to 15, and Enterprise has unlimited team members. Each member can have their own profile with photo, biography, qualifications, and practice areas.

Yes, custom domains are available on Professional and Enterprise plans. We'll provide instructions for pointing your domain to your TrustedPractice website, and we handle all the technical setup.

Every website includes enterprise-grade SEO: Schema.org structured data for rich search results, XML sitemaps, optimised meta tags, mobile-responsive design, fast page loading, and clean URL structure. Professional and Enterprise plans include advanced analytics integration.

Yes, TrustedPractice is built specifically for UK legal professionals with SRA compliance in mind. All websites include dedicated fields for displaying your SRA number, professional indemnity insurance details, and other regulatory requirements.

We take data protection seriously. All data is encrypted in transit and at rest, stored in UK-based secure servers, and backed up daily. We're fully GDPR compliant and follow industry best practices for security.

Yes, TrustedPractice is fully GDPR compliant. We include cookie consent management, privacy policy tools, data retention controls, and make it easy for you to handle data subject requests.

All data is stored on secure servers in the United Kingdom, ensuring compliance with UK data protection laws and providing fast access for UK visitors.

We offer three plans: Starter (£67/month), Professional (£127/month), and Enterprise (£197/month). All plans include core features with Professional and Enterprise offering additional capabilities. View our pricing page for a detailed comparison.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades take effect at the end of your current billing period.

Yes! Save 10% by choosing annual billing instead of monthly. Annual plans are paid upfront but offer significant savings over the year.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. Direct debit is available for annual plans.

You can cancel anytime. Your website will remain active until the end of your paid period. We'll provide an export of your content, and your data is retained for 30 days in case you change your mind.

No, there are no setup fees, onboarding fees, or hidden charges. You only pay the monthly or annual subscription fee for your chosen plan.

All plans include email support with responses within 24 hours. Professional plans include priority support, and Enterprise plans include phone support and a dedicated account manager.

Our support team is available Monday to Friday, 9am to 5pm GMT. We aim to respond to all enquiries within 24 hours, with priority support customers receiving faster responses.

Yes, we provide video tutorials, written guides, and webinars to help you get the most from TrustedPractice. Enterprise customers can arrange dedicated training sessions.

Log into your account, go to Billing settings, and select "Change Plan". Choose your new plan, and the upgrade will take effect immediately. You'll only be charged the prorated difference for the current billing period.

Yes, you can export your content at any time. We provide exports in standard formats (JSON, CSV) so you can take your data with you if needed.

We take subdomain security seriously. When you register a subdomain (e.g., smith-legal.trustedpractice.co.uk), it becomes exclusively yours for as long as you're subscribed. Even if you cancel, we reserve your subdomain for 90 days to protect your brand, SEO rankings, and client trust. This prevents anyone else from claiming your subdomain and potentially misdirecting your clients or hijacking the reputation you've built.

If you cancel your subscription, your subdomain enters a 90-day protection period. During this time, it cannot be registered by anyone else, giving you time to reconsider, allowing DNS caches to expire, and protecting your existing SEO value and client bookmarks. After 90 days, if you don't return, the subdomain may become available for new customers. We also retain your content for 30 days in case you change your mind.

Over time, your subdomain becomes a valuable business asset. Search engines index it, clients bookmark it, legal directories link to it, and your marketing materials reference it. Without protection, a bad actor could immediately claim your subdomain after cancellation and exploit your hard-earned reputation, potentially phishing your clients or damaging your brand. Our 90-day reservation prevents this type of subdomain takeover attack.

Yes! Professional and Enterprise plans include custom domain support. You can use your own domain (e.g., www.yourfirm.co.uk) while still benefiting from our platform. We verify domain ownership before activation to ensure security, and we'll guide you through the simple DNS configuration process.

When you add a custom domain, we provide you with DNS records to add to your domain registrar. Once you've added these records, we automatically verify that you control the domain before activating it on your website. This verification process prevents unauthorized use of domains and ensures only legitimate domain owners can use them with TrustedPractice.

Yes, absolutely. All TrustedPractice websites use HTTPS encryption (SSL/TLS) by default, ensuring all data transmitted between your visitors and your website is encrypted. We also encrypt data at rest, perform regular security audits, keep all software updated, and follow industry best practices for web application security. Your firm's data and your clients' information are protected with enterprise-grade security.